When Hate Comes to Town

Imagine a scenario where someone is stirring up hate in your community. Maybe its just one person, maybe its an organised group. Maybe you don’t have to imagine, because it’s happening in your community right now, and it’s really vile.

You want to respond, you want to make things better, and stand up to hate. But you’re not sure how to get started, who to contact first, what will make things better, and how to make sure you don’t make things worse.

Well, the good news is you are now in the right place. Welcome to the HOPE not Hate Charitable Trust hub, When Hate Comes to Town

By the time this is all up and running, you’ll be able to find masses of content to help you out. Whether you want to come up with a project plan, find out how to get the local media involved, want to find out about a particular group that have come to your community, or want support in reporting a hate crime, we are here to help.

Take a good look around the site, and don’t hesitate to get in touch if you want help with anything, or to talk through the particular situation you are facing. Good luck, and we hope you find this site helpful,

The HNHCT team

It's always better to be safe than sorry, and so here are some tips for staying safe while working in communities. These are some basic guidelines for online and offline safety.

Online – Social Media

Participating in social media (e.g. Twitter, Facebook, Instagram) is a fast and easy way to share information and experiences with friends, families and online communities. It enables us to connect with others who share our interests, and plays an increasingly important part in our everyday lives. However it is important that, when we use social media, we do so responsibly.

Alongside the benefits of social media for campaigners, by the very nature of your work, there are particular significant risks to your safety and security that can be managed if you are aware of the risks and act appropriately online.

This guidance offers help to make sure that your online activity, whether in a personal or professional capacity, does not conflict with your professional role keeping you and your colleagues safe.

Passwords & Two Factor Authentication

To avoid the threat of hacking, we suggest you use a diverse set of passwords, and ideally a password vault of some kind to store them. We also recommend using 2 Factor Authentication to log into social media accounts.

Safe use of the internet and social media

Information placed on the internet or social media could potentially end up in the public domain and be seen or used by someone it was not intended for, even if it was intended to be ‘private’ or is on a closed profile or group. It is likely that any information placed on the internet or social media will be considered to be a public disclosure.

The following are useful prompts for ensuring that your social media use is safe:

Where are you?

We recommend turning off your location settings when you are posting to social media. In particular, if you post regularly from the same place (home, office, commute etc), it can help someone to work out your daily patterns or where you live and work.

Who are your friends?

You should always be aware of the risk that befriending others can bring and the difficult position this can put you in. While you may believe your Facebook settings are private, more often than not hundreds of people can see what you have posted.

Be aware that your privacy is not guaranteed online

Your privacy settings do not guarantee that anything you post online will remain private. For example, a Facebook “friend” may pass your comments on.

Be careful who you interact with

Before joining a “group” or affiliating yourself with other organisations, campaigns or individuals, check that its views are appropriate for you in your role and are not incompatible with the values of your organisation.

Also it is important to understand that liking or retweeting posts of organisations or individuals isn't always appropriate. Be careful about what you support online and how appropriate it is to pass on to others.

Using anonymous accounts is not appropriate. Being honest and open is important to your integrity in the community. Following anonymous accounts and sharing comments can be risky too. Think before you support or interact with anonymous users.

Dealing with Trolls

If you get ‘trolled’ we would not advise engaging with the troll. If you respond, it gives them the oxygen they seek, and they will just come back for more. Other potential trolls will spot a ‘vulnerable’ target, and join the fray.

On Twitter, we would recommend muting a troll, and on Facebook, a simple ‘block;’ is the best way to cope. If you get trolled with something which constitutes hate or incitement, you should report it to the police, to the platform it is posted on, and to any relevant reporting groups (see our hate crime guide). We would suggest taking a screenshot, which includes as much information as possible, for example account posted from and date posted, and then blocking or hiding content. On Facebook, you can hide comments without deleting them, allowing further action if necessary.

Public events/canvassing

You may need to do a risk assessment on certain areas that you canvas in, or events that you run. Depending on the level of risk, take precautions by keeping the sharing of details of exact locations, meeting points etc. to a practical minimum.

Do not announce where your event is on social media or post photos from an event until after you and all other staff and volunteers have left the area. When out and about, have a fully charged mobile phone with you, and keep it on your person, not in a handbag or rucksack. Make sure your location settings are turned off if you are accessing social media while running events.

When using a venue, check the room where you set up, and work out a plan for how you and attendees will be able to leave safely should that be necessary. Know how you will leave and go home, and the route to the station/car park/taxi rank etc.


If you are out and about raising support for your campaign it is a good idea to have a ‘buddy’. You should be routinely sharing details of where you will be, and who you will be with, if you are expecting to be out attending meetings, events etc. other than your normal pattern. Let your buddy know what time your meeting or event is likely to end, and text them to say you are home safe. If your buddy does not contact you to say they are home when you expect them to, and you cannot get hold of them, you should have the contact details of who she/he would like you to contact to raise the alarm.

If you are threatened

  • Immediately ring the police
  • Do not argue with the person threatening you, or engage in conversation. You may be being filmed!
  • Simply gather together with other staff and volunteers and agree to withdraw.
  • Do not run (except in the unlikely event that you are actually physically attacked)
  • If you do feel you are in danger of physical attack, and you need to move quickly, do not worry about taking leaflets with you, just drop your bag and leave as quickly as you can
  • If necessary ring on a doorbell, or enter a shop or other public space and ask someone to call the police.
  • If it is safe to do so, do record any incident on your mobile phone.

Remember, these types of incident happen very rarely, and by adopting a few sensible steps, we can minimise the risk and the impact.